Business Process Management
(BPM) solutions
There are very few businesses in this world that do not rely on people. People make decisions, perform tasks and communicate with one another to get the job done. It’s unrealistic to expect though, that even the most committed employee can cope with unlimited workloads, and will never fall sick, make an error, or simply forget to pass on information.
That is where Business Process Management (BPM) comes in.
BPM software automates tasks that are critical
to a consistent business workflow.
Using your company’s existing applications, BPM software can monitor, extract, format and distribute information automatically, based on customised events or rules.
Some benefits of BPM
- Stronger revenue streams
- Operational savings
- Simplification of compliance and ISO activities
- Greater company agility
- Greater customer satisfaction
- Employee time savings
- Eradication of data entry errors
- Critical failure avoidance
Markinson are pleased to provide customers with access to this unique, state-of-the-art Business Process Management (BPM) Suite. TaskCentre® brings people, systems and information together through the acquisition, manipulation, dissemination and integration of information.
BPM software can deliver endless benefits to businesses large or small, but most importantly, these benefits will be unique to your company. The technology automates repetitive business processes, which in turn mitigates error, and frees up your employees’ time to add value to your business.Business processes such as report creation and distribution, monitoring and reporting on KPIs and dissemination of critical information can become the responsibility of the software.
Common CRM processes able to be automated by BPM software:
- Event-based email/SMS marketing shots
- Sales reports
- Literature request fulfilment processes
- User email archiving
- Sales representative performance reports
- Welcome pack creation and distribution
- Critical failure avoidance
Software Integration
There is no point in attempting to automate processes if your BPM software can not effectively interact with your existing business software. That is why Markinson offer Business Process Management solutions that will integrate seamlessly with your existing IT infrastructure.
For example, if your business plans to implement, or is currently using CRM software to manage customer relationships, we will set up your BPM software to automate common tasks performed within this environment. These tasks will be defined by the unique needs of your business, your employees and your customers.
Talk to a Markinson BPM solutions specialist today to find out more.
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